Hub Controller

The Hub Field Support Co-Ordinator is responsible for supporting and optimising the daily activities of Field Engineers to ensure customer installations are completed on time and in line with agreed Service Level Agreements (SLAs). This role plays a key part in maintaining efficiency, communication, and customer satisfaction while ensuring all work is delivered safely and to company standards.

Key Responsibilities & Skills

• Plan, schedule, and monitor engineer workloads to meet SLAs
• Ensure jobs are completed, reported, and compliant with standards
• Liaise with customers and Area Managers to prevent delays
• Promote Health & Safety and support service delivery
• Strong communication, organisational, and problem-solving skills
• Telecoms experience preferred; works well independently and in a team
• Detail-oriented, proactive, customer-focused, and calm under pressure

Core Competencies: Works collaboratively as part of a high-performing team to achieve shared goals, communicates clearly and confidently both in writing and verbally, and demonstrates initiative by proactively seeing tasks through to completion while understanding the bigger picture.

What We’re Looking For

• Telecoms experience (field or support) desirable
• Detail-oriented and organised
• Flexible for 37.5-hour/week rota (7-day coverage)
• 2 weeks of training provided

Benefits

• Competitive salary
• 2 weeks training + ongoing support
• Career development opportunities
• Flexible 37.5-hour/week rota
• Pension scheme
• Wellbeing support and employee assistance
• Supportive, high-performing team